Payment Policy

• Kusanone Design requires a 30% down payment prior to scheduling your project.

• Payment shall be due in full upon completion of a project and receipt of an invoice. Any remaining balance over 30 days shall be subject to 1.5% interest per month. We accept all major credit/debit card for payment on landscape projects, however, there will be a 3% surcharge if paid with a card.

• Progress payments may be required for large projects that take more than 30 days to complete.

• Withholding full or partial payment until lawn fills in or the plants leaf out is not allowed.

• All accounts will be paid in full prior to any warranty work.

• Any expenses incurred as a result of collection procedures on unpaid accounts will be the responsibility of the customer. This includes but is not limited to court fees, legal fees or any other costs associated with collection.

• Due to the unique nature of plant material, it may not be possible for an exact replacement due to the season, stock, or other extenuating circumstances. Our guarantee is only for the purchase price of the plant. A customer may choose a different item(s) for the same value of the original plant. If the value differs, then additional payment or credits may be required, or the customer may wait until a suitable replacement is available.

• Any deviation from this policy will require a written agreement signed by a Kusanone Design corporate officer.

Diagnostic Services

• Kusanone Design offers garden diagnostic services. There is a non-refundable $75 service charge for this visit, except for any plants under the warranty time frame.

Estimates

• Estimates are based on the assumption that the soil below grade can be excavated without any unusual circumstances. An unusual circumstance may be, but is not limited to, one or more of the following: underground utilities (public or private) and irrigation systems, unusually hard soils, buried concrete and/or other obstructions. It is the owner’s responsibility to notify Kusanone Design of the existence and location of private undergrounds (i.e. gas lines to grills, sprinkler systems, electric lines to outbuildings, lighting, etc.). Any additional work by Kusanone Design LLC may be billed in addition to the original estimate.

Drawings and Landscape Plans

• All plans produced by our staff are copyrighted and the property of Kusanone Design LLC. Due to the seasonable nature of our business, turnaround time for a plan may vary. All copyrighted plans or portions of copyrighted plans may only be used by Kusanone Design or with permission of an authorized Kusanone Design representative. If infringements occur, all design costs – including consultation, travel, site survey, labor and materials – may be assessed at Kusanone Design’s prevailing hourly rate.

Insurance Estimates

• If an insurance company requires an estimate to cover damage done to your plants or landscaping, we can help. We can appraise most insurance estimates for $150. This $150 can be applied to the work stated in the estimate, providing Kusanone Design completes the work.

• If a court appearance is required, or additional documents or services are needed, Kusanone Design will bill all expenses at our prevailing hourly rates.

Plant Guarantee

• The most important thing we grow is a good relationship with our customers. We stand behind our products and services and we stand behind you. With reasonable maintenance, you can enjoy the growth and beauty of the products we provide.

• All plants are guaranteed to be free of defect and disease when you purchase them. All we ask is that you follow the care instructions our professional staff gives you.

• All plant material is guaranteed for one year from date of purchase against loss from natural or unexplained causes, with exception to herbaceous perennials. Perennials are only guaranteed through the end of the year they were planted.

• We do NOT cover damage that has been done or may have been caused by people, animals, chemicals, fire, tornado/extreme weather conditions, neglect or other factors beyond the control of Kusanone Design LLC.

• We reserve the right to refuse any return we deem was damaged by sheer neglect, and we limit our liability to the price you paid for your plant.

• To receive your replacement, just bring in your receipt and if possible, the plant itself. If Kusanone Design installed your landscape, simply contact the office.

• Plants not sold by Kusanone Design, but transplanted by us per your request, carry no guarantee for transport or survival.